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What to consider when choosing a storage provider

Self Storage Ashford

Whether you need to use self-storage for personal or business purposes, choosing the right storage provider is essential. Here are some vital aspects to consider before making that all-important decision.


The location is crucial when choosing a storage provider. If you need regular access to your belongings, it needs to be convenient and easy to get to. On the other hand, if you won’t need to access the storage facilities that often, you can be a bit more flexible with regards to location. Weigh up your location requirements against costs. If you live in London and require storage that you don’t need regular access to, for example, choosing self-storage in Kent could prove cheaper.


You’ll want peace of mind that your belongings are safe and secure in storage, so find out what levels of security a storage provider can offer. Most facilities will have CCTV cameras, but check to see if these are switched on at all times and if they cover more than just the entrance. Is the area well lit and does the door of the storage unit look sturdy?


Before you pick a storage provider, find out what their opening hours are. If you need flexibility when it comes to using storage facilities, choose one that is open every hour of every day of the week. If you need to get in touch, pick a provider that is easy to get hold of, whether by phone or email.

Size and type

Choose a storage unit that is the right size for storing your belongings, but make sure that it can accommodate anything extra you might need to add to it in the future.

What you store in the facilities will also dictate which provider you pick, especially if items need to be kept under special conditions, such as at a certain temperature. Check if there are any restrictions regarding what you can store.

If you require a document storage Kent facility, for instance, check that the unit is clean, well ventilated and doesn’t smell musty, so that your papers don’t get damp, dirty or damaged. Look for a company that provides packaging materials, so that your items are protected during transit and storage.


It might be tempting to pick the cheapest storage provider, but this may prove a false economy, particularly if other aspects, such as security, are compromised. When you’re quoted a price, ask if this includes everything or if there are any hidden extras. Scrutinise the terms and conditions before you sign on the dotted line. Check to see if insurance is included in the price. It’s worth getting a few quotes, and if you like the sound of one provider, find out if they can price match or have any introductory offers.

Customer service

How does the storage provider come across when you discuss your requirements with them? If they seem friendly, professional, helpful and approachable, this bodes well. Even better if they’re willing to be flexible and tailor their services to meet your unique requirements. However, facility staff that seem pushy might not have your best interests at heart and may only be motivated by achieving a sale. Always visit the facilities before you make a decision and trust your instincts, especially if you’re opting for long-term storage.

Read reviews

There’s nothing more revealing about a business than reading user reviews, so check out what other customers have to say about a particular storage provider before you make any decisions. Positive reviews are a sure sign of a great reputation and satisfied customers, so pick one that scores highly.

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